Refund policy

RETURN AND REFUND POLICY

Last updated: 6 October 2026

Thank you for shopping with Fashio Mate.

We want you to be happy with your purchase. If you receive a product that is damaged, defective, incorrect, or has an issue covered by this policy, please contact us and we will review your request.

1. ELIGIBILITY FOR RETURNS

You may request a return or replacement if:

• You received the wrong product.
• The product arrived damaged or defective.
• The product has a manufacturing defect.
• The product received is materially different from what was ordered.

For eligible returns, you must contact us within 7 days of receiving your order.

The product must be unused and returned in its original condition and packaging.

2. NON-RETURNABLE ITEMS

For hygiene and product-quality reasons, we generally do not accept returns for products that:

• Have been worn or used.
• Show signs of damage caused after delivery.
• Have been altered, resized, modified, or repaired.
• Are missing the original packaging or accessories.
• Have been damaged because of improper handling, storage, or use.
• Are returned after the applicable return period.

Sale, promotional, clearance, or specially discounted products may be non-returnable unless the product is defective, damaged, or incorrect.

3. DAMAGED OR DEFECTIVE PRODUCTS

If your jewellery arrives damaged or defective, please contact us within 48 hours of delivery.

Please provide:

• Your order number.
• Clear photographs of the product.
• Photographs of the packaging.
• A short description of the issue.
• A video of the package/product where reasonably requested.

We may request additional information to verify the issue.

If the issue is confirmed to be our responsibility, we may offer a replacement, exchange, or refund, depending on product availability and the circumstances.

4. WRONG PRODUCT RECEIVED

If you receive a product different from the product you ordered, please contact us within 7 days of delivery.

After verification, we may arrange a replacement or refund as appropriate.

5. CHANGE OF MIND

Returns due to change of mind, personal preference, or simply not liking the product may not be accepted.

Please carefully review the product description, photographs, size, dimensions, and other product information before placing your order.

6. RETURN SHIPPING

If the return is approved because the product was damaged, defective, or incorrectly supplied by Fashio Mate, we will provide instructions regarding the return shipping.

For other approved returns, the customer may be responsible for the applicable return shipping costs.

Do not send a product back to us without first contacting Fashio Mate and receiving return instructions.

7. RETURN INSPECTION

All returned products may be inspected after we receive them.

A refund, replacement, or exchange will only be processed after the returned product has been received and verified as eligible under this policy.

8. REFUNDS

Once your return has been received and approved, we will process the applicable refund.

Refunds will generally be issued to the original payment method used for the purchase, where technically possible.

The time taken for the refund to appear in your account may depend on your payment provider, bank, or card issuer.

Shipping charges may not be refundable unless required by applicable law or the issue was caused by Fashio Mate.

9. EXCHANGES

Where available, we may offer an exchange for an eligible product.

Exchange availability depends on stock and the circumstances of the return.

10. CANCELLATION OF ORDERS

If you need to cancel an order, please contact us as soon as possible.

Orders that have already been processed, packed, or shipped may not be cancellable.

If an order cannot be cancelled because it has already been processed or shipped, you may need to follow the applicable return procedure.

11. REFUND NOT RECEIVED

If you have been notified that your refund has been processed but you have not received it within the expected timeframe, please first check with your bank or payment provider.

If you still cannot locate the refund, contact us with your order details and we will assist you.

12. CONTACT US

For return, replacement, exchange, or refund requests, please contact:

Fashio Mate

Email: fashiomateonline@gmaill.com

Phone: 9544013465

Address: fashiomate pazhuvil

Please include your order number when contacting us about an order.

Fashio Mate reserves the right to review individual return and refund requests and apply this policy consistently and in accordance with applicable law.