Terms of service
TERMS OF SERVICE
Last updated: 6 October 2026
Welcome to Fashio Mate.
These Terms of Service govern your use of the Fashio Mate website and your purchase of products from our online store.
By accessing our website, browsing our products, creating an account, or placing an order, you agree to these Terms of Service.
If you do not agree with these terms, please do not use our website or place an order.
1. ABOUT FASHIO MATE
Fashio Mate is an online jewellery store offering jewellery products, including anti-tarnish jewellery.
Business Name: Fashio Mate
Email: [YOUR CUSTOMER SUPPORT EMAIL]
Phone: [YOUR CUSTOMER SUPPORT PHONE]
Business Address: [YOUR BUSINESS ADDRESS]
2. USE OF OUR WEBSITE
You agree to use our website only for lawful purposes.
You must not:
• Use our website for fraudulent or unlawful activities.
• Attempt to gain unauthorized access to our website or systems.
• Interfere with the operation or security of our website.
• Use automated systems to improperly access or collect information from our website.
• Submit false, misleading, or fraudulent information.
• Use our website in a way that could damage our business, customers, or systems.
We reserve the right to restrict or terminate access to our website where reasonably necessary to protect our business, customers, or systems.
3. PRODUCT INFORMATION
We make reasonable efforts to ensure that product descriptions, photographs, prices, specifications, availability, and other information displayed on our website are accurate.
However, slight differences may occur due to:
• Screen or device settings.
• Lighting and photography conditions.
• Manufacturing variations.
• Differences between individual product pieces.
Product images are provided for illustrative purposes and may not always represent the exact appearance of a product under every lighting condition.
We reserve the right to correct errors, inaccuracies, or omissions and to update product information when necessary.
4. JEWELLERY INFORMATION
Fashio Mate jewellery may require appropriate care and handling to maintain its appearance.
Product-specific care instructions, materials, dimensions, and other relevant information should be reviewed before purchasing.
The term "anti-tarnish" refers to the characteristics or treatment of applicable jewellery products as described on the relevant product page. It does not mean that a product can never change in appearance under all conditions.
Exposure to water, sweat, perfumes, cosmetics, chemicals, humidity, or improper storage may affect the appearance and longevity of jewellery.
Customers are responsible for following the care instructions provided with the product.
5. PRODUCT AVAILABILITY
All products are subject to availability.
We may limit quantities, discontinue products, or change product availability at any time.
If a product becomes unavailable after you place an order, we may contact you regarding an alternative, replacement, cancellation, or refund as appropriate.
6. PRICES
Product prices are displayed on our website and may change from time to time.
Prices applicable to an order are generally the prices displayed at the time the order is placed, subject to obvious pricing errors or applicable legal requirements.
Where applicable, taxes, delivery charges, or other charges will be displayed during the purchase process.
7. ORDERS
Placing an order constitutes a request to purchase the selected products.
After placing an order, you may receive an order confirmation by email or another available communication method.
An order confirmation does not necessarily mean that the order cannot be cancelled or rejected where there is a legitimate reason to do so.
We reserve the right to refuse, cancel, or limit an order where reasonably necessary, including in cases involving:
• Suspected fraud or unauthorized activity.
• Incorrect pricing or product information.
• Product availability issues.
• Shipping restrictions.
• Technical errors.
• Violation of these Terms of Service.
If we cancel an order after payment has been received, any applicable refund will be processed through the appropriate payment method, subject to applicable law and payment-provider procedures.
8. PAYMENT
Payments are processed through the payment methods and payment providers made available at checkout.
You agree to provide accurate and complete payment and billing information.
We do not guarantee that every payment method will always be available.
Payment transactions may be subject to the terms, conditions, and privacy policies of the applicable payment provider.
9. SHIPPING AND DELIVERY
Orders are shipped to the address provided by the customer during checkout.
Customers are responsible for providing accurate shipping information.
Delivery times displayed on our website are estimates unless expressly stated otherwise.
Delivery may be affected by circumstances outside our reasonable control, including:
• Courier delays.
• Weather conditions.
• Natural disasters.
• Public holidays.
• Strikes or transportation disruptions.
• Incorrect address information.
• Unsuccessful delivery attempts.
• Other circumstances outside our reasonable control.
For additional information, please refer to our Shipping Policy.
10. RETURNS, REFUNDS AND EXCHANGES
Returns, refunds, replacements, and exchanges are subject to our Return and Refund Policy.
Customers should review the Return and Refund Policy before placing an order.
Nothing in these Terms of Service is intended to exclude or limit any rights that cannot legally be excluded or limited under applicable law.
11. CANCELLATION OF ORDERS
Customers may contact us as soon as possible if they wish to cancel an order.
Cancellation may not be possible after an order has been processed, packed, or shipped.
Where an order cannot be cancelled, the customer may need to follow our applicable return procedure.
12. INTELLECTUAL PROPERTY
All content on the Fashio Mate website, including where applicable:
• Logos.
• Brand names.
• Product photographs.
• Product images.
• Graphics.
• Videos.
• Text.
• Designs.
• Website layouts.
• Icons.
• Marketing materials.
may be owned by or licensed to Fashio Mate and may be protected by applicable intellectual property laws.
You may not copy, reproduce, modify, distribute, sell, publish, or commercially exploit our content without prior written permission, except where permitted by applicable law.
13. USER-GENERATED CONTENT
If you submit reviews, photographs, comments, feedback, or other content to Fashio Mate, you agree that the content should not:
• Be unlawful.
• Be fraudulent or misleading.
• Infringe another person's rights.
• Contain harmful or malicious software.
• Contain offensive or abusive material.
• Violate another person's privacy.
Where legally permitted, by submitting content to us, you grant Fashio Mate permission to use, reproduce, display, and publish that content for legitimate business and marketing purposes.
You should not submit content that you do not have the right to provide.
14. THIRD-PARTY SERVICES
Our website may use third-party services, applications, payment providers, advertising platforms, analytics services, shipping providers, and other external services.
These third parties may have their own terms and privacy policies.
Fashio Mate is not responsible for the terms, policies, content, or operation of third-party services that are outside our control.
15. LINKS TO THIRD-PARTY WEBSITES
Our website may contain links to third-party websites or services.
These links are provided for convenience.
Fashio Mate does not control and is not responsible for the content, availability, security, or privacy practices of third-party websites.
You should review the applicable terms and privacy policies of third-party websites before using them.
16. ACCURACY OF INFORMATION
We make reasonable efforts to maintain accurate information on our website.
However, we do not guarantee that all website content will always be complete, current, or error-free.
If we discover an error in product information, pricing, availability, or other website content, we may correct the error and take appropriate action concerning affected orders.
17. LIMITATION OF LIABILITY
To the maximum extent permitted by applicable law, Fashio Mate will not be responsible for losses arising from circumstances beyond our reasonable control.
Nothing in these Terms of Service excludes or limits liability where such exclusion or limitation is prohibited by applicable law.
18. FORCE MAJEURE
Fashio Mate will not be responsible for delays or failures caused by circumstances beyond our reasonable control.
These circumstances may include natural disasters, extreme weather, government actions, transportation disruptions, strikes, technical failures, internet outages, or other events that could not reasonably have been prevented.
19. PRIVACY
Your use of our website is also subject to our Privacy Policy.
Our Privacy Policy explains how we collect, use, store, and protect personal information.
Please review our Privacy Policy before using our website.
20. CHANGES TO THESE TERMS
We may update these Terms of Service from time to time.
When changes are made, we may update the "Last updated" date at the beginning of these Terms.
Your continued use of our website after changes are published may constitute acceptance of the updated Terms, to the extent permitted by applicable law.
21. GOVERNING LAW
These Terms of Service are intended to be governed by the applicable laws of India.
Any disputes will be subject to the jurisdiction of the courts or other competent authorities applicable to Fashio Mate and the customer, as determined by applicable law.
Nothing in these Terms is intended to remove or restrict any mandatory consumer rights available to customers under applicable law.
22. CONTACT US
If you have questions regarding these Terms of Service, an order, or our products, please contact us:
Fashio Mate
Email: fashiomateonline@gmail.com
Phone: 9544013464
Address: fashiomate pazhuvil
Please include your order number when contacting us about an existing order.
23. ENTIRE AGREEMENT
These Terms of Service, together with our Privacy Policy, Return and Refund Policy, Shipping Policy, and other applicable policies displayed on our website, form the terms governing your use of the Fashio Mate online store, subject to applicable law.