Shipping policy
SHIPPING POLICY
Last updated: 6 October 2026
Thank you for shopping with Fashio Mate.
This Shipping Policy explains how we process and deliver orders placed through the Fashio Mate online store.
1. SHIPPING LOCATION
We currently ship orders to locations within India.
Shipping availability may vary depending on the delivery address and courier service availability.
If we are unable to deliver to a particular location, we will contact you regarding the order.
2. ORDER PROCESSING TIME
Orders are generally processed and prepared for shipment within [1–2 BUSINESS DAYS] after successful order confirmation and payment.
Orders placed on weekends, public holidays, or during special sales and promotional periods may require additional processing time.
Processing time refers to the time required to prepare your order before it is handed over to the courier.
3. DELIVERY TIME
After your order has been shipped, estimated delivery is generally:
• Metro and major cities: [2–5 BUSINESS DAYS]
• Other locations: [3–7 BUSINESS DAYS]
• Remote or difficult-to-reach locations: [5–10 BUSINESS DAYS]
These are estimated delivery times and are not guaranteed delivery dates.
Actual delivery times may vary depending on the destination, courier service, weather, holidays, and other circumstances.
4. SHIPPING CHARGES
Shipping charges applicable to your order will be displayed during checkout.
We may offer free shipping on selected orders, products, promotions, or order values.
Any free-shipping offer will be subject to the terms displayed at the time of the offer.
5. ORDER TRACKING
Once your order has been shipped, we may provide a tracking number or tracking link where available.
You can use the tracking information to monitor the progress of your shipment.
Tracking information may take some time to become active after the courier receives the package.
6. DELIVERY ADDRESS
Customers are responsible for providing a complete and accurate delivery address during checkout.
Please ensure that the following information is correct:
• Full name
• House/building number
• Street/locality
• City
• State
• PIN code
• Mobile phone number
Fashio Mate is not responsible for delivery problems caused by an incorrect, incomplete, or outdated address provided by the customer.
If you realize that you have entered an incorrect address, please contact us as soon as possible.
We cannot guarantee that an address can be changed after an order has been processed or shipped.
7. DELIVERY ATTEMPTS
Courier partners may make multiple delivery attempts depending on their delivery procedures.
If delivery is unsuccessful because the customer is unavailable, the address is incorrect, the customer refuses the package, or the courier is otherwise unable to complete delivery, additional delivery attempts or return-to-origin procedures may apply.
8. REFUSED OR RETURNED SHIPMENTS
If an order is returned to Fashio Mate because of:
• Incorrect address
• Incomplete address
• Customer unavailable
• Customer refusal
• Failure to accept delivery
• Failure to respond to courier communication
we may contact the customer regarding the next steps.
Additional shipping charges may apply if the order needs to be shipped again.
Any refund, where applicable, will be handled according to our Return and Refund Policy and applicable law.
9. DAMAGED PACKAGES
If your package appears significantly damaged when delivered, please document the condition of the package before opening it.
Where possible, take clear photographs or a video showing:
• The outer packaging
• Shipping label
• Any visible damage
• The product and inner packaging after opening
If the product itself is damaged or defective, contact Fashio Mate as soon as possible and follow our Return and Refund Policy.
10. LOST OR DELAYED SHIPMENTS
Courier delays can occasionally occur because of circumstances outside our reasonable control.
These may include:
• Weather conditions
• Natural disasters
• Public holidays
• Transportation disruptions
• Strikes
• Operational issues with courier partners
• Incorrect delivery information
• Remote-area delivery limitations
• Other circumstances beyond our reasonable control
If your shipment appears to be significantly delayed or lost, please contact us.
We will reasonably assist in communicating with the courier and investigating the shipment.
11. DELIVERY ESTIMATES
Delivery dates and timeframes shown on our website or provided during checkout are estimates unless expressly stated otherwise.
Fashio Mate cannot guarantee delivery on a specific date unless a specific delivery commitment has been expressly confirmed.
12. CASH ON DELIVERY
If Cash on Delivery (COD) is available for your location and order, the applicable COD option and any associated charges will be displayed during checkout.
COD availability may depend on the delivery address, order value, courier availability, and other factors.
13. INTERNATIONAL SHIPPING
Unless expressly stated otherwise at checkout, Fashio Mate currently does not offer international shipping.
If international shipping becomes available in the future, the applicable shipping charges, delivery estimates, customs duties, taxes, and other applicable charges will be displayed or communicated before the order is completed.
14. SHIPPING DURING SALES AND FESTIVE PERIODS
During major sales, promotions, festivals, holidays, or periods of unusually high order volume, processing and delivery may take longer than normal.
We appreciate your patience during these periods.
15. CONTACT US
If you have questions about your shipment or delivery, please contact us:
Fashio Mate
Email: fashiomateonline@gmail.com
Phone: 9544013464
Address: fashiomate pazhuvil
Please include your order number when contacting us about an existing order.
Fashio Mate will make reasonable efforts to assist customers with shipping and delivery issues in accordance with this policy and applicable law.